M&P TRAVEL LTD - TERMS AND CONDITIONS

GENERAL CONDITIONS

1. The client accepts that M&P TRAVEL LTD documents in the form of faxes, e-mails, vouchers and invoices form the basis of our contract for the reservation. It is imperative that you check them to avoid any misunderstanding. Client must advise M&P TRAVEL LTD if written confirmation has not been received.
2. Twin/Double rooms - Please specify when requesting a room for two people if a twin room (two beds) or a double room (one large bed) is preferred.
3. Trade fairs, Conventions and Festivals - When availability is limited due to trade fairs, conventions and festivals, our normal rates are not applicable and higher rates will apply.
4. Such periods are shown for each city, but hotel availability may be affected also by in-house conferences. However, in other areas, confirmation may take more time and rates may be higher than rack rate (particularly in Germany)
Payment - For reservations is due by the date shown on our invoice and always prior to the customer’s arrival in the first city. Regardless of whether vouchers have been issued or not, we reserve the right to cancel any bookings made if payment has not been received, or if payment is still outstanding for any previous unrelated reservations.
5. If the traveler wishes to alter his/ her stay directly with the hotel, M&P TRAVEL LTD should be contacted immediately in order not to be charged rack rate.
6. Four adults sharing a quadruple room (when available) pay the same per person as adults sharing a triple room.
7. M&P TRAVEL LTD reserves the right to amend prices due to currency fluctuations or Governmental action. However, once a booking has been confirmed, the price is guaranteed regardless of any currency fluctuations.
8. In the very unlikely event that the confirmed hotel cannot provide the booked accommodation, the client accepts that it is the hotel’s responsibility to find an alternative hotel of at least similar standard and provide transportation as appropriate to this alternative hotel. M&P TRAVEL LTD makes every precaution to ensure hotels are professionally managed so that any such occurrence is exceptionally rare. M&P TRAVEL LTD shall have no liability in respect of any other costs, losses or damages existing out of or in connection with a relocation of accommodation since such relocation is outside the control of M&P TRAVEL LTD.
9. M&P TRAVEL LTD is not responsible for any accident, loss, detention, annoyance, delay and expense due to quarantine, strikes, any other event of force majeure, failure of any other means of conveyance, to arrive and depart as scheduled, disturbances, government restrictions or regulations, discontinuance or change in transit or hotel services and other causes over which M&P TARVEL LTD has no control.
10. Baggage and all personal belongings are at the owner’s risk. The contract and conditions stated here, in use by the companies in the countries in which the reservations are sold to the general public, shall constitute the contract between those companies and the purchaser /traveler only and shall have no bearing on M&P TARVEL LTD unless otherwise agreed.
11.Our rates apply for the leisure market only.

RESERVATION PROCEDURES
Reservations can be made by fax, e-mail, or on our web site at www.mptravel.gr

All rates are quoted in Local currency.
Only when the booking status is showing ‘accepted’ have we confirmed your booking.
All rates are per room, total nights and inclusive of all applicable local taxes.
All dates are in format dd/mm/yyyy.

NON-CONTRACTED HOTEL RESERVATIONS
M&P TRAVEL LTD will be pleased to handle any reservations for hotels not listed in this site.
Rates for hotels not listed in our tariff (non-contracted Hotels) may exceed prevailing rack rates due to service charges levied to cover expenses incurred. We are unable to process any refund requests for cases where the rate exceed the rack rate or where client cancelled directly.

PRICES
All prices are in Euro.
Fair or Exhibition and Special Events prices could be higher than the rack rates.
All rates are per night and include VAT and hotel service charges.
All prices are quoted on BB basis unless something else is mentioned.
For groups we can offer you competitive prices.

VALIDITY OF PRICES
All prices are subject to change without previous notice due to changes in hotel tariffs, government taxes, etc.

BLACK-OUT PERIODS
During Fairs/Exhibitions and special events , the prices published in our system may not apply and could be higher than the rack rates. We will notify you at the time of booking.

PAYMENT PROCEDURES
All reservations are subject to pre-payment in full prior to the client's arrival date unless other credit terms have been established and approved by M&P TRAVEL LTD.
For bookings regarding groups payment conditions will be informed.
For bookings during Special Events pre-payment of the total amount is required.

BANK INFORMATION
All wire transfers should be sent to M&P TRAVEL LTD accounts.
CANCELLATIONS
Cancellation deadline is indicated in our system and the booking confirmation sheet.
For all cancelled bookings received on time there is no charge. Please make sure that you have also received by fax a written cancellation confirmation, otherwise no cancellation is considered to be confirmed.
For all cancelled bookings received after the mentioned deadline, a cancellation  fee will result. This might be up to 100% of the total amount depending on the hotel's policy.
In case of a cancellation during special events a 100% penalty on the total amount will apply.
Once a reservation is reconfirmed all cancellation penalties apply.
Cancellations notified directly to the hotel will not be effective.

EARLY CHECK-OUT
Hotels reserve the right to impose a service charge for early check out. All charges will be paid on the spot.

REFUNDS
Any claims for refunds must be submitted to M&P TRAVEL LTD in writing within 15 days of completion of travel. Documented evidence to sustain a claim must be forwarded to M&P TRAVEL LTD along with your refund request.
M&P TRAVEL LTD will not accept any refund request if a client cancelled a hotel/service directly and failed to obtain the following information:
(1) Voucher duly marked
(2) Check out bill

VOUCHERS
All vouchers issued by our office mention the Agency’s name or logo.
Issuance of a voucher means acceptance of all above mentioned terms and conditions.

COMPLAINTS
Any complaint about the booking service must be notified to M&P TRAVEL LTD in writing or by email as soon as possible. Any complaint regarding the travel arrangements must be brought to the attention of the local supplier’s as early as possible during the stay of the passenger and a copy should be given to M&P TRAVEL LTD

GENERAL INFORMATION
Rates for Sightseeing Tours, Transfers, Rent a car and other services not listed in this tariff are available on request.

RESPONSIBILITY AND LIABILITY
M&P TRAVEL LTD is not responsible, nor liable, for any damage, loss or injury caused to any passenger by any of M&P TRAVEL LTD suppliers. Any additional expenses incurred by the passenger(s) as a result of overbooking of any of M&P TRAVEL LTD supplier are the sole responsibility of the passenger(s). Nonetheless, M&P TRAVEL LTD will do it's utmost to re-protect the clients.
M&P TRAVEL LTD does not operate, nor own or control any means of transportation. Therefore, M&P TRAVEL LTD cannot assume any liability in case of injury, loss, damage, delay or accident.

MODIFICATIONS OF THESE TERMS AND CONDITIONS
M&P TRAVEL LTD reserves the right to modify these Terms and Conditions at any time without any prior notice. Users are responsible for regularly reviewing these terms and conditions.
Continued use of this Web site following any such changes shall constitute the user’s acceptance of such changes.

CONFIDENTIALITY
The information contained within this Internet site, regarding tariff and other matter concerning the business practices and pricing policies of M&P TRAVEL LTD, is confidential and extended to clients only.
You are kindly requested to read carefully the following terms and conditions.

CANCELLATION CONDITIONS
Cancellation deadline is indicated next to each hotel price (“D/L”, in working days before client’s arrival, until 17:00 hours local time), unless otherwise specified on our booking confirmation.
Reservations will be automatically cancelled by the timelimit date and time (14:00), unless voucher has been issued. OUT OF SPECIAL EVENT PERIOD
Any confirmed-booking cancellations that are received after the above mentioned deadlines will result in one overnight cancellation fee plus one way transfer (if any) and the value of any services arranged for the first day of the clients stay. In case of early check out or Non-Show, the total cost of the nights / services booked will be invoiced, unless the Hotelier / Supplier has accepted and signed differently. Refunds are ONLY possible upon presentation of this Hoteliers / Suppliers confirmation.

DURING SPECIAL EVENT PERIOD
All requests will be confirmed with an option date. You must reconfirm and prepay the booking in question prior the option date, otherwise the booking will be cancelled automatically. In case of a cancellation after we receive your reconfirmation, a 100% penalty on the total amount will apply. During special events a minimum stay is usually required. You will be advised accordingly by the time of confirmation. For 1 and 2 above in chapter “PAYMENT CONDITIONS” and if payment is not performed within the defined time limits, the booking will be cancelled automatically without any further notice.

CANCELLATIONS FOR GREEK HOTELS
G.N.T.O. (E.O.T.) permits hotels to charge up to 100% of the whole stay reserved for any accommodation nights not used no matter the reasons or circumstances. You are kindly requested to inform your clients before issuing the Voucher. We remind you that any refund is possible only through written approval and authorization of the Hotelier.

CONCERNING FAIRS AND SPECIAL EVENTS
Limitations apply, depending on the occasion.

CREDIT CARDS
The majority of the hotels, internationally, have established a policy to request the clients’ credit cards as a guarantee for the payment of their EXTRAS. You are kindly requested to inform your clients that they should be very careful and check the bills before signing them and not to accept, under any circumstances, charges for prepaid services described on their vouchers.

CLAIMS
Any problems that may occur during the passenger’s stay must be reported immediately to M&P TRAVEL LTD, in order for us to try our best and fix, where possible, the problem.
All claims must be reported during the passenger’s stay to the person in charge, in writing and in every possible detail, a copy of which should be given to M&P TRAVEL LTD the soonest. All claims will be carefully examined and answered within a reasonable period of time.

CONTACT INFORMATION
Our office is open:
From Monday to Friday  09:00 – 17:00

Tel: 210.44.10.430,  210.44.10.151, 210.44.19.271

Fax: 210.44.15.255
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it