TERMS OF PARTICIPATION IN ORGANIZED CUSTOMER JOURNEY
Under Presidential Decree 339/1996, pursuant to Directive 90/314/EEC

Please read carefully the following General Terms and Conditions, which constitute an integral part of the contract package, and information before you enroll in one of our packages.

Participation in any package of our travel agency presupposes a careful study of the program of this trip and means the unconditional acceptance by the customer of the General Terms of Participation.
We note that in the General Terms and Conditions are listed the general information and the rights and obligations of both parties in the package, while for the concrete and specific information about each package separately, you should consult the program of each trip and the pricelist.

ORGANIZER (TRAVEL AGENCY)
We are the company "M &P TRAVEL TOURIST TRAVEL COMPANY LTD" with the distinctive title "M & P TRAVEL “(361 Av.Democratias,Perama, No. Special Operations Signal EOT: 0207E61000221301), referred to as 'travel agency'.We organize trips, either alone or together with other tourist offices, and sell or offer for sale trips through another tourist office (seller).

CONTRACT FOR PARTICIPATION IN ORGANIZED TRAVEL
Your participation in a package (the "journey") requires the signature of a contract between the tourist office and our "customer", ie you, which also covers your family or your group you represent and covers finances, a copy of which you receive necessary . These General Terms and Conditions constitute an integral part of this contract.

GENERALLY
The information and data contained in the General Conditions of Participation have been verified by our office at the time of drafting the document, the validity and accuracy, of which are general and apply unless otherwise stated in the program for each trip.
The forms are valid for the period stated in the current price list and in connection with it, to which are included any changes, corrections, and information about travel, binding all customers.

The final configuration of the trip, services and prices is contained in the contract for the package, signed and accepted by both parts (the tourist office and customer).
We note that any special requests, needs or customer requirements, concerning the journey in which he has signed in must be explicitly included in the contract, if it has been agreed or it is feasible.
The information and data programs of trips may change due to frequent changes and unforeseen conditions worldwide, particularly in transport and international relations. In this case you will be notified directly in the most expedient manner, and that is why our office will have all your contact details (telephone, fax, email),and be able at any time to contact you.

REGISTRATION - PARTICIPATION IN ORGANIZED TRAVEL
You can book to any of our trips if you're over 18 or accompanied by an adult, as long as there are seats available and at the current price and any possible charges.
One can take part in a trip by visiting the offices or any branch of the organizers or sellers or the offices of our partners in the consortium, by mail, fax, phone or through a website provided there is availability positions in this trip:
a) payment of the prescribed deposit or full amount, in cash or by transfer to the tourist office, and
b) the unconditional acceptance and compliance with these Terms.

A booking is considered valid if the trip in question is mentioned on the receipt together, with departure and return dates and any other distinguishing features. The right to participate in the trip ensured through the repayment of all tax and related charges 10 full working days prior to departure. Any non-payment of the total value of the trip on time entitles the tourist office to cancel the reservation and any claim charged under the terms of cancellation as provided herein.
The contractor, who is representing the family or group has the obligation to inform all represented by him about the terms and conditions of travel. Participants have the same obligations as the agent who made the booking, and the travel agency is to have all relevant information at their disposal if requested.

TRAVEL RATES – CGARGES ETC.
The value of travel (the "price") is mentioned in current price list on our website,also detailing other compulsory charges (fees, taxes, airport taxes, fuel surcharges, gratuities, visa, etc.). The prices of the trips are estimated the day is issued the price list (the specific date is mentined therein), according to cost of services of each trip, the applicable fares, taxes and other security costs, the rate of foreign currencies against the Euro and any other cost factor. The tourist office, after having exhausted every possibility of forecasting, reserves the right to adjust prices when the above cost factors change.
The price of the trip can be changed until 20 days before the date of the departure, due to unforeseen increases in freight rates, foreign exchange, fuel, etc.
If price increases significantly for these reasons, the customer may cancel his participation and be refunded or offered another trip of equal or higher value. If the trip offered is less valuable, he can be refunded the difference.
The customer should notify our office in writing of any decision within a reasonable time, but in no case can this exceed one (1) day from the time he is notified of the price increase. If the customer fails to respond in writing within the above period, the office is obliged to cancel his participation and refund all the money paid without further obligation.
The charges usually involve third party fees (airport taxes, port, fuel surcharges, foreign exchange differences, etc.).
Normally, prices of package holidays concern an individual and cover only those mentioned as "included" services.
The price of travel can also be reduced to attract more people needed for their realization. Any disposal of the last prepaid by the tourist office positions on offer,so that a journey can happen does not entitle other users to require a similar discount or to cancel their participation without paying the agreed penalty.
Also, the tourist office has the right, for a fixed period or for a limited number of seats to sell positions at favorable prices, with special terms cancellation.

DUTIES - RESPONSIBILITIES OF TOURIST OFFICE
The tourist office has the obligation to coordinate and execute in the best possible way the travel available to customers. The tourist office, having exhausted every possibility of prediction and care or forecast is not responsible for mistakes or omissions of third persons, unrelated to the services and their collaborators as well as for emergencies, such as cancellations, delays or rerouting of means(airplanes, ships, buses, trains, etc.) due to a possible ("embargo") because of terrorism, strikes and other causes. Because of potential short or long delays due to technical or weather or other reasons, customers should not plan visits or participation in events, etc. during the days of flight, or in general, their transport from one destination to another. Any planned tour in case of delay is transferred to the next day, and if this is not possible it is refunded.
It should be emphasized that the travel agency is unable to predict or control circumstances that are outside the sphere of influence and may lead to the cancellation of the trip or damage resulting from failure to perform or improper performance of the agreed services of travel. Typical examples of such cases are: strikes, accidents, diseases, epidemics, organic disorders due to local conditions, altitude, climate, meals which are not included in the program of travel or because of inadequate sanitary conditions by unpredictable factors, injuries or hardships of war, coups, terrorist attacks, hijackings, earthquakes, weather conditions, fires, epidemics, toxic contamination and any other public emergency or natural disaster. In these cases, the travel agency is not responsible for restoring any damage caused by them. All efforts,however, will be exhausted, to stand by take care of customers in any way, without this being considered responsibility or coverage of the potential costs, which are to be covered, by the customers themselves.
If, after the departure of the customer, our office is unable, for reasons due to force majeure as described above,to provide a substantial part of the services covered by the contract, must make the appropriate arrangements for the continuation of the journey. If these arrangements are not feasible, the agency has the responsibility to transfer the customer to the place of departure or at any other place agreed.
Reasonable complaints during the voyage will be reported immediately to the escort (or, failing that, to our office),or to whoever provides in writing. The attendant writes in the same form to comment on the matter. If the problem identified could not be resolved on the spot, after returning from your trip, you must submit in writing to our office any related complaints within 15 working days, together with any documents or other evidence justify it.It is likely so that a package can take place,that of participantsis required and you will be informed by the specific program brochure for each trip. Once the number is not completed, our office reserves the right to cancel this trip,as long as it notifies in writing and within the time specified in the description of the package.The consumers who have signed up to it, and them return the money which has been paid until the time of cancellation of participation in this program.
Facilities not listed in the descriptions of the programs of organized trips or listed as optional are either not offered at all from the tourist office or are charged an extra fee if they can finally take place. Such optional services, however, (field trips, evening events, entrance fees to museums etc.) are not binding on either side (organizer / client), and take place only if there is a minimum number of participants and because the total amount has been prepaid.
Our office has no responsibility for any optional benefits, which are not made by it.

LIABILITIES - CUSTOMER RESPONSIBILITIES
Because the package usually entails other people, participation in it requires appropriate social behavior and understanding towards fellow travellers and everyone involved. For this reason it is necessary for customers to fully comply with the program and the travel tips by escorts or guides and guest speakers about timely arrival on venue. The delay and inconsistency of the customer may result in the loss of flight, tour, travel or other service, without the right to refund for the service lost. In this case, the client should reconnect with the team on his own responsibility and expense. The tourist office will make every effort to help him in this.
Customers should be at airports and ports two (2) hours at least before they leave. If there is no attendant on the trip, you must confirm on the ground the next flight with your airline to be sure of what airport and station (terminal) and what time your flight leaves.
Customers from other areas should be arriving much earlier, preferably the day before at the place of departure of the trip so as not to be affected by any delay or strike of the local transport. Loss of transportation of the package by such delay means the loss of the entire trip,in case it is not possible to re-join the rest of the team, without entitlement to a refund. Otherwise, the cost to reconnect with the rest of the team is charged to the customers themselves, and the tourist office will make every effort to assist its organization.
Customers are responsible for the actions of the children they escort and should closely monitor them throughout the journey as for their safety and behavior.
If the client intrupts his journey on his own decision and gets separated from the group, even by force majeure,is not entitled to further service or compensation and the responsibility and costs of any travel outside the group concern him.
Similarly, our office is not responsible for services in the package which are not provided to the client by his own negligence or liability, or due to illness.
If the client is unable to participate in the package he may pass his booking to another person who qualifies for participation in this trip, 7 days before departure the latest, and especially for shipping the period is limited to 12 working days prior to departure. If any outstanding balance of the amount or any additional expenses are incurred by the assignment (eg from the fact that the new customer is a person of the opposite sex), the transferor and transferee are jointly held responsible in our office for payment.
Especially in the case of scheduled carriers, it should be noted that it is possible to change the name of the passenger, but only to cancel the existing booking and your new position. Our office will make every effort to find a new position, but will not bear any responsibility if this cannot happen.In addition the implied obligation of cancellation will be made in accordance with the conditions laid down in this cancellation.

HOTELS - LODGING - CLASS - OTHER TRANSPORTATION

All information related to the categorization or classification of hotels and accommodation shown on the package tours, comply with the laws of each state for the classification of tourist hotels and accommodation, which may vary from country to country. You should know that there is no single international classification of hotels.
The choice of hotels and accommodation is made in accordance with the criteria of location and the services they offer, combined with the best price according to their category, as indicated in the description of each trip.
The rooms of most hotels accommodate two beds or one doublebed. The triple rooms are, in essence, double with extra bed. Usually not very comfortable and the extra bed may be smaller than normal or a sofa. For customer service, some hotels place and fourth bed, but it is obvious that the space is quite limited.
To groups, and generally package tours, are usually not given distinct rooms, because of the special economic values. The rooms are supplied by the hotel usually between 13:00 to 15:00 and are available to residents until 10:00 on the day of departure. If you wish to enter the room earlier or leave later, our office will try to help you and if there are rooms available, you must pay the charges.
When it comes to individual journeys, in case of late arrival at the hotel after a day or hour of the scheduled arrival of the client, and if he does not inform the hotel and our office, the hotel has the right to cancel the booking and allocate room for the entire reservation period, if requested.
In case of overbooking on the part of the hotel, our office will make every effort to resolve the issue, in accordance with the regulations of the host country.
Generally in ships cabins are less spacious than hotel rooms and, except those which are (decks), divided into external (with window or porthole) and internal (no external contact).They may be of the "bunk" beds . The categorization of cabins (lux, superior, etc.) is at the discretion of the shipping companies.
We recommend that you do not leave and always bags, cameras, phones and other personal items in any area of ​​hotels, ships and other accommodations, and means of transport unattended.

PASSPORTS, VISAS ENTRY (VISA) AND HEALTH FORMALITIES
Generally, for all trips abroad a new passport to be issued from 2006 onwards is required. The countries of the Schengen zone also accept new identities, indicating the personal information of the holder and in Latin characters. Our office recommends that you travel with your passport valid at least until 6 months after the scheduled date of return for the immediate recognition of your identity and to avoid problems when traveling.
Caution: Some countries require that a passport expire at least 3-12 months after the time of their arrival. The specific information for each trip, if this is the case, is the program or other form of travel, which is an integral part of the program.
The tourist office provides all the necessary information regarding travel and other documents required for each trip and destination as well as their issue, but, even if they provide some help in the process they are not responsible for any failure to have them issued or not endorsed by the proper authorities, which must be addressed by the client.
Particular attention is needed regarding travel documents for minors, who must have a passport.
Especially the subjects of other countries, who hold foreign passports and / valid residence or work permit must inform in writing the tourist office and contact the consular authorities of their country and the countries they will visit in order to check if they need an entry visa (visa) or any other documents for the countries where they cross or where they travel, and re-entry to Greece or the country from where they set off.
Failure to ensure the timely issue or endorsement of your travel documents do not justify the cancellation of your participation in the trip without penalty.
The tourist office provides all information about any necessary vaccinations or other medical precautions for the areas of tropical or other epidemics. However, due to personal and medical data of each customer, he is responsible for contacting on the relevant health authorities.
Caution:
a) Many trips involve emergencies or other circumstances for the organization of customers, particularly travel to areas with extreme climatic conditions (cold, heat) or in tropical areas or more unhealthy, ones including Africa, Asia, South America etc.
Customers, especially the elderly, with health or mobility problems and pregnant women should consult their doctor and inform the tourist office, so as to provide a medical certificate, required by carriers and other service providers that they can travel safely. Otherwise, they should themselves take the responsibility.

INSURANCE
Our office has an insurance policy of Urban Professional Responsibility for each program, covering the potential liability to its customers, resulting from failure to perform or improper performance of the package. Also, the policy provides cover in case of insolvency, the obligation of refund, including the repatriation of customers.
The number of contracts and details of the insurer are listed in the contract signed between our office and the customer.
Because the group insurance coverages are specific and limited to cases of death, sickness, accident, loss or destruction of baggage and other securities which are not covered, there is an optional insurance at the desired amounts, which our office highly recommends.
If you are interested in additional insurance coverage, you can also contact our office to learn about.
Also, in case of illness during your trip within the European Union, we recommend you contact your insurer Agency for adopting the "European Health Insurance Card."

CANCELLATIONS
Cancellations on the client’s part are made by writing to our office, regardless of the date of booking (and if you can not transfer the booking to another person), are subject to the following cancellation fees per person, depending on the time of prior notice.
- For tours where our office is an organizer there are the following terms :
21 days before departure: € 50 for travel in Greece and € 80 for trips abroad per person for administrative costs.
20 to 14 days before departure: 30% of the total value of travel.
14 days before departure up to departure (non show - non-appearance): the charged can reach up to the full amount of the trip.
For package tours arranged by third cancellation conditions apply as indicated each time in the contract package.
For personal, individual trips and travel clubs, schools, companies and incentive trips there are different cancellation conditions in accordance with the terms of any airline and the cancellation policy of each hotel.
Charges are made regardless of the booking time or whether the trips have been paid of. If one out of two persons to be accommodated in a double room makes a cancellation, and if the cancellation is not equal to 100% of the total value, except for annulment, the customer pays the difference of the room, as it will be necessarily single.

LUGGAGE
Baggage is delivered to the carrier and received through responsibility of the owners, whether or not accompanied by representatives of the tourist office. In case of damage or loss, there is the Regulation of IATA for aircraft and relevant international treaties for each means of transport and hotels and responsibility in this case is limited under these conditions.
Our office is not responsible for the content of the luggage.
In some types of trips (eg coaches), each customer is allowed to carry with him a suitcase and a handbag.
In air travel, the weight of luggage may not normally exceed 20 kg in economy class. If additional costs arise due to heavier luggage than allowed, are borne by the customer and paid on the spot. Also noted that airlines allow passengers in the cabin baggage to carry only a small (approximately 50 × 40x25) and transfer liquid to containers weighing up to 100 grams (which do not exceed the aggregate one (1) liter in total), a transparent Case 20 × 20 cm.
You are cautioned not to place money, valuable items or important documents in your luggage, because the carrier reimburse according to the weight of baggage, regardless of its content, as if they contained used clothing.
As long as you have valuables items they should be deposited for safekeeping in special vaults in hotels, ships or other accommodations. The compensation does not cover their value.

ADJUSTMENT OF DISPUTES
The tourist office and the customer are obliged to resolve in good faith any dispute which may arise during the implementation of the Convention of the package. The HATTA can help in this direction, if the parties so wish.
If amicable settlement is not possible, the courts of Athens takes over.